Malomo Tracking Page

Order Tracking

It may take 24-48 hours after an order is placed for delivery courier tracking to update.

Can I cancel or change my order?

We process orders very quickly which means in most cases, we can't cancel or adjust an order once it has been placed. Please contact Customer Service if you need assistance.

How can I update the shipping address on my order?

If your shipping address needs to be updated, contact our customer service department immediately. Once the order is in the picking process we are unable to correct an incorrect shipping address.

How long does shipping take?

Depending on the shipping option you chose at checkout, you can expect delivery between 1 to 10 business days from the date you placed your order. For full shipping option details, please check our Help Center.

Tracking says delivered but I haven't received it.

We recommend taking these three steps: (1) wait until 8pm in case the courier marked it delivered early by mistake. (2) Check surrounding areas and with neighbors. (3) Contact the delivery service for support.

What is the return and exchange policy?

We allow returns within 30 days on unworn items. To initiate a return or for more information, visit our Help Center.

Can I cancel or change my order?

We process orders very quickly which means in most cases, we can't cancel or adjust an order once it has been placed. Please contact Customer Service if you need assistance.

How can I update the shipping address on my order?

If your shipping address needs to be updated, contact our customer service department immediately. Once the order is in the picking process we are unable to correct an incorrect shipping address.

How long does shipping take?

Tracking says delivered but I haven't received it.

What is the return and exchange policy?

We allow returns within 30 days on unworn items. To initiate a return or for more information, visit our Help Center.

Can I cancel or change my order?

We process orders very quickly which means in most cases, we can't cancel or adjust an order once it has been placed. Please contact Customer Service if you need assistance.

How can I update the shipping address on my order?

If your shipping address needs to be updated, contact our customer service department immediately. Once the order is in the picking process we are unable to correct an incorrect shipping address.

How long does shipping take?

Tracking says delivered but I haven't received it.

What is the return and exchange policy?

We allow returns within 30 days on unworn items. To initiate a return or for more information, visit our Help Center.

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